Behavioral health billing presents unique hurdles. From session-based therapy codes to payer-specific telehealth rules, providers often face rejections that delay payment and reduce cash flow. Our billing team understands these nuances and tailors solutions for behavioral health practices.
Common Challenges:
Errors between telehealth vs. in-person codes
Group and family therapy billing confusion
Delays in credentialing with insurance panels
Best Documentation Practices:
Record session start and end times
Specify modality (telehealth / in-person)
Document therapy technique and progress notes
Maintain signed consent for telehealth sessions
Our Billing Solutions:
Behavioral-health-specific coding expertise
Telehealth compliance and payer rule support
Credentialing with mental health networks
Superbills and easy-to-use documentation templates
Revenue Optimization Strategies:
Capture add-ons for psychotherapy and testing services
Bill care coordination and collateral contact when eligible
Conduct compliance audits to prevent underbilling
Denial Management:
Telehealth-specific appeals
Quick correction workflows for session length/document errors
Credentialing & Onboarding Checklist:
NPI, state license, malpractice certificate
CAQH profile
Sample therapy note
EFT / W-9
KPIs We Track:
Telehealth claim acceptance rate
Days in A/R
Clean claim percentage
FAQ:
Q: Can you help with payer credentialing for new behavioral health practices?
A: Yes — we handle full credentialing and enrollment so you can start seeing insured patients faster.
We identify your needs and devise customized solutions as per requirements.
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